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CAMPUSFUEL TERMS AND CONDITIONS

Effective date: [Insert date]
Website: www.campusfuel.co.za
Business name: CampusFuel
Legal owner: Christiaan Visser trading as CampusFuel
Contact email: [email protected]

These Terms and Conditions govern the use of the CampusFuel website, digital products, free resources, paid cookbooks, subscription services, meal plans, WhatsApp community, and any related digital content provided by CampusFuel.

By using the CampusFuel website, downloading a free resource, purchasing a digital product, subscribing to CampusFuel, or joining the CampusFuel WhatsApp community, you agree to these Terms and Conditions.

If you do not agree with these Terms and Conditions, you must not use the website, purchase any CampusFuel product, subscribe to CampusFuel, or join the CampusFuel community.

1. About CampusFuel

CampusFuel is a South African student-focused digital food-planning business.

CampusFuel provides digital products and services designed to help students cook more affordably, plan meals, manage food budgets, and access student-friendly recipes.

CampusFuel currently provides digital products only. CampusFuel does not currently sell, prepare, supply, or deliver physical food, groceries, cooked meals, or grocery delivery services.

2. Products and services

CampusFuel may offer the following products and services:

free digital resources, including a free 7-day meal plan;

a once-off digital cookbook;

a monthly subscription service;

weekly meal-plan PDFs;

recipe PDFs;

grocery-list support;

access to the CampusFuel WhatsApp community;

student-focused food, budget, and cooking information.

The exact features, price, and content included in each product or subscription will be displayed on the CampusFuel website or payment page at the time of purchase.

CampusFuel may update, improve, add to, remove, or change parts of its digital products and services from time to time.

3. Free 7-day meal plan

CampusFuel may offer a free 7-day meal plan.

The free 7-day meal plan is provided for personal use only. It may not be sold, copied, shared publicly, uploaded, republished, or used for commercial purposes.

CampusFuel may change, remove, or stop offering free resources at any time.

By signing up for a free resource, you may receive CampusFuel emails, updates, student food tips, and marketing communication. You may unsubscribe at any time by emailing [email protected] with the word “Unsubscribe”.

4. Once-off CampusFuel cookbook

The CampusFuel cookbook is a digital cookbook containing more than 70 recipes tailored for South African students.

The cookbook is sold as a once-off digital product at the price displayed on the CampusFuel website or payment page at the time of purchase.

After successful payment, the customer will receive access to the cookbook as a downloadable PDF or through another digital delivery method selected by CampusFuel.

The customer may download, save, and print the cookbook for personal use only.

The customer may not:

resell the cookbook;

share the PDF with others;

upload the cookbook online;

distribute the cookbook in WhatsApp groups, Telegram groups, social media groups, Google Drive folders, Dropbox folders, or similar platforms;

copy the recipes into another paid or free product;

use the cookbook for commercial purposes;

claim the cookbook or any CampusFuel content as their own.

5. Monthly subscription

CampusFuel may offer a monthly subscription service.

The subscription may include:

weekly meal-plan PDFs;

weekly recipes;

calorie and macronutrient estimates;

access to the CampusFuel WhatsApp community;

student food-planning tips;

other student-focused food and budgeting resources.

The subscription fee is charged monthly in advance through CampusFuel’s selected payment provider.

The subscription is intended to renew automatically each month until cancelled by the customer.

By subscribing, the customer authorises CampusFuel and/or its payment provider to process the monthly subscription fee until the subscription is cancelled.

6. Subscription delivery

Subscription customers will receive the weekly PDF by email.

Additional updates, reminders, community discussions, and relevant information may be provided through the CampusFuel WhatsApp community.

CampusFuel will take reasonable steps to deliver weekly subscription content on time. However, slight delays may occur due to technical issues, email delivery problems, WhatsApp issues, payment-provider issues, internet problems, or circumstances outside CampusFuel’s reasonable control.

If a customer does not receive their subscription content, they must contact CampusFuel at [email protected].

7. Subscription cancellation

Customers may cancel their CampusFuel subscription by emailing [email protected].

The cancellation email must include:

full name and surname;

email address used to subscribe;

phone number linked to the WhatsApp community, where applicable;

a clear request to cancel the subscription.

Cancellation requests must be sent at least 3 business days before the next billing date.

If a cancellation request is received less than 3 business days before the next billing date, CampusFuel will take reasonable steps to process the cancellation, but the next payment may still be processed. In that case, the cancellation will apply from the following billing period.

After cancellation, the customer will continue to have access to the subscription benefits until the end of the billing period already paid for.

CampusFuel does not provide partial refunds for unused days in a billing period, except where required by applicable law.

8. Prices and payment

All prices are displayed in South African Rand unless stated otherwise.

CampusFuel may change its prices from time to time. Price changes will not affect purchases already completed.

Subscription price changes will only apply going forward. CampusFuel will take reasonable steps to notify existing subscribers of any material price change before the new price applies.

Payments are processed through Paystack or another payment provider selected by CampusFuel.

CampusFuel does not directly store full card details. Payment information is processed by the relevant payment provider.

Customers are responsible for ensuring that their payment information is accurate, valid, and authorised.

CampusFuel may suspend or cancel access if payment fails, is reversed, is disputed, or appears fraudulent.

9. Digital delivery

CampusFuel products are delivered digitally.

Delivery may take place through:

email;

downloadable PDF link;

website link;

payment-confirmation link;

WhatsApp communication;

another digital method selected by CampusFuel.

CampusFuel will take reasonable steps to provide access after successful payment.

If a product is not delivered within a reasonable time after successful payment, the customer must contact [email protected].

10. Refund policy

Due to the digital nature of CampusFuel products, refunds will generally not be provided once a customer has received, downloaded, accessed, or been sent the digital product, PDF, recipe pack, meal plan, grocery list, or WhatsApp community access.

This means that once CampusFuel has delivered the digital product or provided access to the digital service, the product is treated as supplied.

Refunds will not be provided simply because:

the customer changed their mind;

the customer no longer wants the product;

the customer forgot to cancel a subscription before the next billing date;

the customer did not use the product after receiving access;

the customer shared incorrect contact details;

the customer expected results that were not guaranteed by CampusFuel.

However, CampusFuel will consider refund requests where:

the customer was charged incorrectly;

the customer paid but did not receive access;

CampusFuel is unable to provide the product or service purchased;

a duplicate payment was made;

a refund is required by applicable South African law.

Refund enquiries must be sent to [email protected] and must include:

full name and surname;

email address used for purchase;

proof of payment;

product or subscription purchased;

reason for the refund request.

CampusFuel will assess refund requests fairly and in line with applicable law.

11. WhatsApp community rules

The CampusFuel WhatsApp community is a controlled student-focused environment.

The purpose of the community is to create a positive South African student food community where members can discuss affordable meals, student life, grocery ideas, cooking tips, budgeting, and relevant student-related matters.

By joining the WhatsApp community, members agree to follow these rules:

11.1 Respectful behaviour

Members must treat each other with respect.

Harassment, bullying, hate speech, personal attacks, discrimination, threats, intimidation, or abusive language will not be allowed.

CampusFuel may remove any member who behaves in a way that harms the community environment.

11.2 No false schemes or misleading advertising

Members may not promote false, misleading, dishonest, illegal, or suspicious schemes.

This includes, but is not limited to:

fake investment opportunities;

pyramid schemes;

“get rich quick” schemes;

false job opportunities;

misleading giveaways;

fake discounts;

scams;

false food, health, or nutrition claims.

CampusFuel has the right to remove any message that appears misleading, harmful, false, or inappropriate.

11.3 Selling and student advertising

Members may advertise something they are genuinely selling, provided that the post is honest, relevant, and not excessive.

CampusFuel may limit or remove advertising if it becomes spam, disruptive, misleading, unsafe, or unrelated to the purpose of the group.

CampusFuel does not verify or guarantee any product, service, or offer posted by a community member.

Members buy from or deal with each other at their own risk.

11.4 No sharing paid CampusFuel content

Members may not share, forward, screenshot, upload, sell, or distribute paid CampusFuel PDFs, meal plans, recipes, grocery lists, calorie information, macro estimates, or subscription content.

Paid CampusFuel content is for the personal use of the paying customer only.

Sharing paid content may result in immediate removal from the WhatsApp community and cancellation of access without refund.

11.5 No spam

Members may not repeatedly post the same message, flood the group, send irrelevant links, or use the community for spam.

CampusFuel may remove spam messages and remove members who spam the group.

11.6 No harmful or unsafe advice

Members may not provide harmful, unsafe, or irresponsible advice relating to food safety, health, dieting, supplements, medication, or medical conditions.

CampusFuel is not responsible for advice given by community members.

11.7 CampusFuel moderation rights

CampusFuel may moderate the WhatsApp community at its discretion.

CampusFuel may remove messages, warn members, restrict posting, or remove members where necessary to protect the community, the business, or other members.

CampusFuel is not required to give a warning before removing a member in serious cases.

12. Personal use only

All CampusFuel products and content are provided for personal use only.

Customers may not use CampusFuel content for commercial purposes without written permission from CampusFuel.

Customers may print CampusFuel PDFs for their own personal use.

Customers may not distribute printed or digital copies to other people.

13. Intellectual property

All CampusFuel content belongs to CampusFuel unless otherwise stated.

This includes, but is not limited to:

recipes;

meal plans;

grocery lists;

PDF documents;

calorie and macro estimates;

website copy;

branding;

logos;

images;

designs;

social media content;

community content created by CampusFuel.

Customers receive a limited, personal, non-transferable, non-exclusive licence to use the CampusFuel content they have lawfully accessed or purchased.

No ownership rights are transferred to the customer.

14. Food, health, and nutrition disclaimer

CampusFuel provides general student-focused recipe, cooking, budgeting, and meal-planning information.

CampusFuel is not a medical service, dietitian service, nutrition consultation service, or healthcare provider.

CampusFuel content is provided for general information and convenience only. It should not be treated as medical, nutritional, dietary, or health advice.

Customers are responsible for checking:

ingredients;

allergens;

food labels;

expiry dates;

cooking instructions;

portion sizes;

personal dietary needs;

religious dietary requirements;

medical requirements;

food safety.

CampusFuel’s subscription may include calorie and macronutrient estimates. These are estimates only and may not be exact.

CampusFuel does not guarantee that any recipe, meal plan, calorie estimate, or macronutrient estimate will be suitable for every person.

If a customer has allergies, medical conditions, dietary restrictions, or specific health concerns, they should consult a qualified medical professional, dietitian, or nutrition professional before using CampusFuel content.

CampusFuel is not responsible for allergic reactions, food intolerance, incorrect ingredient use, unsafe food handling, or health outcomes resulting from the use of CampusFuel content.

15. Grocery prices and ingredient availability

CampusFuel may refer to ingredients, grocery stores, estimated prices, student budgets, or affordable meal ideas.

Grocery prices and availability may change without notice.

CampusFuel does not guarantee that a specific ingredient, product, store, price, discount, or promotion will be available at any specific time.

Any grocery budget, meal-cost estimate, calorie estimate, or macro estimate is provided as an estimate only.

Actual results may differ depending on store prices, location, portion sizes, product choices, substitutions, and personal preferences.

16. No guaranteed results

CampusFuel aims to help students cook more affordably and plan meals more easily.

However, CampusFuel does not guarantee that:

a customer will save a specific amount of money;

every recipe will suit every customer’s taste;

every recipe will meet every customer’s dietary needs;

every ingredient will be available;

grocery prices will match estimates exactly;

calorie or macro estimates will be exact;

the customer will achieve any specific health, fitness, budget, or lifestyle outcome.

17. Customer responsibilities

Customers agree to:

provide accurate information when signing up or purchasing;

use CampusFuel content lawfully;

keep paid content private;

not share paid content with non-paying users;

not misuse the WhatsApp community;

not copy or resell CampusFuel content;

check ingredients and allergens before preparing meals;

contact CampusFuel if they experience access or payment issues.

18. Privacy and personal information

CampusFuel may collect and process personal information, including:

name;

surname;

email address;

optional phone number;

date of birth;

payment-related information;

subscription information;

communication history with CampusFuel;

dietary or preference information voluntarily provided by the customer.

CampusFuel may use this information to:

provide digital products;

manage subscriptions;

send weekly PDFs;

manage the WhatsApp community;

process payments;

respond to customer enquiries;

send marketing communication;

improve CampusFuel products and services;

comply with legal obligations.

CampusFuel will take reasonable steps to protect personal information.

CampusFuel may share necessary information with trusted service providers, including payment providers, email platforms, website platforms, and communication platforms, where this is required to provide the service.

CampusFuel will not sell customers’ personal information.

A separate Privacy Policy should be read together with these Terms and Conditions. Paystack’s own documentation states that customers of a Paystack merchant should read the merchant’s privacy policy for privacy queries relating to that merchant.

19. Marketing communication

By signing up for a free resource, purchasing a product, or subscribing to CampusFuel, customers may receive CampusFuel emails, updates, student food tips, offers, and marketing communication.

Customers may unsubscribe from marketing communication at any time by emailing [email protected] the word “Unsubscribe”.

CampusFuel will take reasonable steps to remove unsubscribed customers from marketing communication.

Unsubscribing from marketing communication does not cancel a paid subscription. Subscription cancellation must be requested separately in terms of section 7 above.

20. Third-party services

CampusFuel may use third-party services, including but not limited to:

Paystack;

email platforms;

website-hosting platforms;

WhatsApp;

file-hosting or PDF-delivery platforms;

analytics or marketing tools.

CampusFuel is not responsible for the actions, downtime, policies, or technical failures of third-party platforms.

Use of third-party platforms may be subject to those platforms’ own terms and privacy policies.

21. Website availability

CampusFuel will take reasonable steps to keep the website and digital services available.

However, CampusFuel does not guarantee uninterrupted access.

Access may be affected by:

website maintenance;

internet issues;

payment-provider issues;

email delivery problems;

WhatsApp outages;

hosting issues;

technical errors;

circumstances outside CampusFuel’s reasonable control.

CampusFuel may update, suspend, or discontinue parts of the website or service where reasonably necessary.

22. Limitation of liability

To the fullest extent allowed by law, CampusFuel will not be liable for indirect, incidental, special, or consequential loss arising from the use of CampusFuel products, services, website, PDFs, recipes, meal plans, grocery lists, calorie estimates, macro estimates, or WhatsApp community.

CampusFuel’s total liability for any claim relating to a paid product or subscription will be limited to the amount paid by the customer for that product or for the most recent month of the subscription, unless a greater liability is required by law.

Nothing in these Terms and Conditions excludes liability that cannot legally be excluded under South African law.

23. Suspension and termination

CampusFuel may suspend or terminate access where a customer:

fails to pay;

reverses or disputes payment without valid reason;

shares paid content;

copies or resells CampusFuel content;

breaches the WhatsApp community rules;

provides false information;

misuses the website or community;

breaches these Terms and Conditions.

Where access is terminated due to breach of these Terms and Conditions, CampusFuel may refuse a refund to the extent allowed by law.

24. Complaints and support

Customers may contact CampusFuel for support, complaints, refund enquiries, cancellation requests, access issues, or general enquiries.

Email: [email protected]

CampusFuel will aim to respond within 2 to 5 business days.

25. Changes to these Terms and Conditions

CampusFuel may update these Terms and Conditions from time to time.

The latest version will be made available on the CampusFuel website.

Continued use of CampusFuel after updated Terms and Conditions are published means that the customer accepts the updated Terms and Conditions.

For material changes affecting subscriptions, CampusFuel will take reasonable steps to notify subscribers.

26. Governing law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute relating to CampusFuel, the website, products, services, subscriptions, or these Terms and Conditions will be dealt with under South African law.

27. Contact details

CampusFuel
Legal owner: Christiaan Visser trading as CampusFuel
Email: [email protected]
Website: www.campusfuel.co.zaTo change and reuse text themes, go to Site Styles.